Most people have to use computers in their daily lives, but wouldn’t consider themselves computer people. They know how to do their jobs, socialize, google, and so on. But, when something goes wrong, it can be difficult to explain to your “computer guy/IT” professional which part it is. This is a basic breakdown of some of the hardware parts, and that could be helpful to have the language to convey what part needs to be fixed.
We do more than just hardware, we do virus protection and software upgrades as well. Is there an aspect you would like to learn more about?